New shipping policies

Mike, the shipping robot, with a stack of boxes to be shipped.

As we enter the holiday season, we have rolled out some big changes to our shipping policies and rates. Most orders over $79 to the continental United States will ship for free. Exceptions include orders that don’t ship from the store (also known as drop-ship or factory-direct orders) and orders that include items that don’t qualify for free shipping. You can see if an item qualifies in the catalog, but the general requirements are that they are less than 10 lbs. and fit in one of our large standard shipping boxes. See the full shipping policy here.

The shipping charge for orders that don’t qualify for free shipping will be generated during the checkout process, and is now based on the items you are ordering and your shipping address instead of our old tiered pricing system. We have run the numbers and this means that the shipping charge for most small orders and for customers closer to us will be lower than they used to be!

Don’t forget that we also offer same-day delivery to addresses within 20 miles of the store, and even though you can come in and shop in person, we still offer free curbside/in-store pickup.

We are a very small team of five people and these adjustments should help us get your orders to you more efficiently and cost effectively. We appreciate your support and are doing all that we can to make sure we have what you need this supply-chain-constrained holiday season.