Returns due to damage, defective items, or the incorrect item being shipped will be reviewed by us for proper return or disposal. If you receive any such items, please contact us right away. We will either send a replacement item or a refund for the item and shipping costs. We may or may not need the damaged or defective item to be returned.
You can return unopened, resalable merchandise within 14 days for both online and in-store purchases, except for the list of non-returnable items below. All returns of undamaged items are subject to a 20% restocking fee, except for easels which are subject to a 50% restocking fee.
Shipping charges are non-refundable and any return shipping costs are your responsibility unless the item was damaged or defective. You can arrange for return shipping yourself, or we can issue a shipping label and deduct the cost from your refund.
If a shipping mistake occurred that was our error, we will refund shipping on a case-by-case basis. Returns of online orders are only accepted with pre-authorization.
Non-returnable items for both online and in-store purchases include: individual sheets of paper, foam board, portfolios and presentation books, closeout items, special orders, and gift cards.
Shipments refused by a customer will be credited less shipping charges and restocking fees.
Count parcels and inspect the shipment before signing for the delivery. If damage or shortage is apparent when you receive your shipment, please note it on the delivery receipt. Have the delivery driver sign the receipt and verify that there is damage. Save the damaged package or carton for inspection. If you were not present at the time of delivery, please contact us immediately and we will assist you.
Open all packages immediately. Inspect merchandise to see if it is in good condition. If concealed damage (damage to materials inside a package with no external damage evident) is exposed, notify us at once. We must notify carriers within 15 days, or they may deny liability.
This policy was last updated May 16, 2020.