Raw Materials Art Supplies carries over 12,000 items in-store and can arrange the special order of nearly 50,000 different items.

Our store is located in downtown Los Angeles, but are able to ship nationwide including to APO/FPO/DPO addresses. (Sorry, we don’t ship internationally.)

The store is still closed to the public, but you can still place an order online to be shipped to you directly or for curbside pickup!

If you are located in our local delivery area (see map), we offer bike delivery through our partners at PDQ Courier. We will contact them when your order is ready, and they will dispatch one of their bike couriers to pick up and deliver your order – and they have cargo bikes that can handle almost anything! Prices for bike delivery start at $4.99 and are calculated during checkout.

If you are located within twenty miles of our store, we also offer next-day delivery through our partners at Ship District. The cost depends on the type of vehicle, and the time and distance to your location. The price will be calculated during checkout.

All other orders are shipped via USPS, UPS, FedEx, or other carriers. Orders for in-stock items will ship within two business days (Tuesday to Saturday), and most special orders ship within two to seven business days. Standard delivery times for USPS Priority Mail are one to three days, and packages shipped with FedEx Ground can take as long as five days. We will contact you if there will be a delay in shipping your items. Contact us if you would like to check the expected lead time on a particular item before ordering.

Please note that delivery times, especially USPS Priority Mail, can be longer than expected due to the ongoing pandemic and incompetent leadership. #FireLouisDeJoy

Our shipping and handling charges are based on your order total and the size and weight of the items in your order, and are also subject to special handling charges (see below). The price will be calculated during checkout.

First-Class Packages

If all of the items in the order weigh under 13 oz. and fit in one of our First Class boxes (5" × 5" × 3", 9" × 5" × 3", or 12" × 3" × 3"), you will have the option for First Class Shipping, which is $5.99 or free for orders over $69.

Small items (all fit within a 15” × 18” × 8” box and weighs less than 10 lbs in total):

up to $99.99$9.99
$100.00 and upFREE*

Medium items (all fit within a 19” × 25” × 8” box and weighs less than 20 lbs in total):

up to $199.99$19.99
$200.00 and upFREE*

Large items (anything else not identified as requiring truck delivery, up to 30 lbs.):

up to $399.99$29.99
$400.00 and upFREE*

* Additional charges still apply for hazardous materials.

Oversized items (identified with the symbol) may need to be sent via common carrier truck lines or courier service and will incur additional charges. We will contact you with the total shipping cost for such items. Remember, you can always avoid shipping charges on such items by picking them up from our store.

Hazardous Materials

Hazardous items (identified with a Hazardous Materials symbol) are always subject to a $10 special handling fee. They must be shipped by ground services, so shipping times will be slower. Remember, you can always avoid shipping charges on such items by picking them up from our store.

Out of Stock Items & Backorders

Curbside Pickup: We will notify you when any part of your order is ready for pickup, and also let you know an estimate for when the rest will be ready. You can pick up your partial order or wait for the order to be complete. We can also cancel and refund the out of stock portion of the order if you would prefer.

Shipped and Delivered Orders: If your order includes items that are out of stock, we will either hold the order to ship complete if we expect to source the missing items quickly, or cancel the out of stock items, refund that portion of your order, and ship the rest. If you would rather that we never wait for out of stock items, or want to suggest acceptable substitutions for out of stock items, you can add that as a comment when placing your order.

Problems?

Please see our Return Policy for information on returns.

This policy was last updated April 3, 2021.

Wonton and Rodney carrying a pencil.

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