Raw Materials Art Supplies carries over 12,000 items in-store and can arrange the special order of nearly 50,000 different items.
Our store is located in downtown Los Angeles, but are able to ship nationwide including to APO/FPO/DPO addresses. (Sorry, we don’t ship internationally.)
Our store in downtown Los Angeles is still closed to the public, but you can still place an order online to be shipped to you directly!
If you are located in our local delivery area (see map), we offer delivery through our partners at PDQ Courier. We will contact them when your order is ready, and they will dispatch one of their bike couriers to pick up and deliver your order – and they have cargo bikes that can handle almost anything!
Orders for outside of our local delivery area are shipped via USPS, UPS, FedEx, or other carriers. Most orders for in-stock items will ship within two business days, and most special orders ship within two to seven business days. We will contact you if we anticipate a delay in shipping your items. Contact us if you would like to check the expected lead time on a particular item before ordering.
Our standard and delivery charges are based on your order total and the largest item in your order but are also subject to special handling charges (see below).
|up to $99.99||$9.99|
|$100.00 and up||FREE*|
|up to $199.99||$19.99|
|$200.00 and up||FREE*|
|up to $399.99||$29.99|
|$400.00 and up||FREE*|
* Additional charges still apply for hazardous materials.
Oversized items (identified with the symbol) may need to be sent via common carrier truck lines or courier service and will incur additional charges. We will contact you with the total shipping cost for such items.
Hazardous items (identified with a symbol) are always subject to a $10 special handling fee. They must be shipped by ground services, so shipping times will be slower.
Curbside Pickup: We will notify you when any part of your order is ready for pickup, and also let you know an estimate for when the rest will be ready. You can pick up your partial order or wait for the order to be complete. We can also cancel and refund the out of stock portion of the order if you would prefer.
Shipped and Delivered Orders: If your order includes items that are out of stock, we will either hold the order to ship complete if we expect to source the missing items quickly, or cancel the out of stock items, refund that portion of your order, and ship the rest. If you would rather that we never wait for out of stock items, or want to suggest acceptable substitutions for out of stock items, you can add that as a comment when placing your order.
Please see our Return Policy for information on returns.
This policy was last updated September 26, 2020.